Returns & Refunds

Simple Support for Pet Parents 🐾

At Alssbfcc™, we hope every pet essential you receive brings comfort, usefulness, and a little more joy to your daily routine. If something is not quite right, we are here to help make the return or refund process clear and gentle.

Return Window

We accept return requests within 30 days from the date your order is delivered.

To be eligible for a return, the item should be:

✔ Unused and in its original condition
✔ Returned with original packaging, labels, or tags when applicable
✔ Supported by proof of purchase, such as an order confirmation or receipt

Items that have been used, damaged after delivery, or returned without approval may not be accepted.

How to Request a Return

To begin a return, please contact us first at:

Email: service@alssbfc.com

When reaching out, kindly include your order number and a brief reason for the return. This helps our team review your request more quickly.

If your return is approved, we will provide further instructions on where and how to send the item back.

Please note: returns sent without prior approval may not be processed.

Damaged, Defective, or Wrong Items

Please check your package when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible.

Our team will review the issue and help arrange a suitable solution, such as a replacement or refund where applicable.

Items That May Not Be Returned

For hygiene, safety, or product condition reasons, some items may not be eligible for return, including:

🐾 Used pet products
🐾 Personalized or customized items
🐾 Gift cards
🐾 Clearance, sale, or promotional items
🐾 Items not in their original condition

If you are unsure whether your item can be returned, please contact us before sending it back.

Exchanges

For the fastest exchange experience, we recommend returning the original item first and then placing a new order for the item you prefer.

This helps make sure your replacement pet essential is processed as smoothly as possible.

EU Customers

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it.

The item must be unused, in original condition, and returned with proof of purchase and original packaging where applicable.

Refund Processing

Once your returned item is received and inspected, we will notify you of the refund status.

If approved:

✔ Refunds will be issued to the original payment method
✔ Please allow up to 10 business days for processing
✔ Your bank or card provider may require additional time to post the refund

If more than 15 business days have passed after refund approval, please contact us at:

Email: service@alssbfc.com

Return Instructions

Please do not send any item back before contacting us. Return details and the correct return instructions will be provided by our support team after your request is approved.

Thank you for choosing Alssbfcc™ — we are happy to support you and your pet with thoughtful products and caring service. 🐶🐱